While we strive to deliver the highest-quality products, we recognize that some defects are bound to happen. We do our best by offering a six-month replacement on all manufacturing defects. If you believe you have a defective product, please email Customer Support (firstname.lastname@example.org) with your name and a detailed description of your problem. If it's something that needs to be replaced, we ask that you send your defective product to the address below:
560 W. Main St. Ste. C #176
Alhambra, CA 91801
We'll be happy to send you a replacement upon receiving your defective product(s).
We also recognize some customers might prefer to return their order for a refund. We honor a 30-day money back return policy. Again, please contact Customer Support and we'll be happy to work with you to make everything right.
Our quality is such that we are convinced you will have a very enjoyable experience with our products. We look forward to hearing from all of your experiences, good or bad, so that we can work to make an even higher quality product in the future. Our designs are going through constant improvements and it's your questions, comments and suggestions that make Gentleman's Brand the premier vaporizers and cartridges on the market.