We are very sorry to hear if you've had a bad experience with our product quality. We recognize that regardless of our commitment to the highest quality, some defects are bound to slip through quality control. For this reason we offer a six-month replacement policy for manufacturing defects. We encourage you to contact Customer Support so we can try and troubleshoot the issue. For replacements, we ask that you send your defective product to our address here:

Gentleman's Brand
560 W. Main St. Ste. C #176
Alhambra, CA 91801

We will in turn send you out a replacement.

For returns, we offer a 30-day money back policy. We ask that you please contact Customer Support and return the item to the address above. We'll refund you the full amount as soon as we receive the defective items you purchased.