When you order from Gentleman's Brand, we process the payment immediately and ship the day of. We will send you a confirmation email with a tracking code, which you can use to follow your order here: http://www.gentlemansvapes.com/pages/order-status
If you have ordered but haven't received a confirmation email, it's likely that your order is out of stock and we're waiting on the next shipment. We are an expanding company so these back orders can happen on occasion. We ask that you please be patient with us as we are doing our best to ensure you receive a quality product in a timely fashion.